Privacy Policy

Super Lock and Key ("we," "us," or "our") operates https://superlockandkey.com/ and provides licensed locksmith services throughout the Tampa Bay area. This Privacy Policy explains how we collect, use, share, and protect information on our website, through our forms, and through phone numbers displayed on our site (the "Services"). This website is owned and operated by Adrian DeDominicis. By using the Services, you agree to this Privacy Policy.

Information We Collect

• Information you provide: name, phone number, email, service address, city, ZIP, property or vehicle details, service needs, preferred contact time, and any notes you submit through our contact or quote forms.
• Lead & marketing parameters: UTM tags, referrer URL, landing page URL, ad platform identifiers (e.g., gclid, msclkid).
• Device & usage data: IP address, browser/user agent, pages viewed, time on page, and interactions with links, forms, and buttons.
• Communications: If you contact us by email, form, or phone, we collect your correspondence. Calls to numbers shown on our site may be routed through call-tracking and may be recorded where permitted by law for quality and training purposes.
• Cookies & similar technologies: We and partners use cookies, pixels, and similar tools for analytics, site functionality, fraud prevention, and advertising.

How We Use Information

• To respond to your locksmith service request, dispatch a technician, and provide quotes.
• To communicate with you about your service appointment, pricing, and any follow-up.
• To operate, maintain, analyze, improve, and secure our website, marketing, and dispatch operations.
• To comply with applicable laws, respond to legal requests, prevent fraud, and enforce our Terms of Use or other policies.

How We Share Information

• Service providers: Vendors and platforms that help us operate the Services, such as hosting, analytics, email, call-tracking (SignalWire), form processing (Formspree), and security providers.
• Dispatch and field operations: We share your service request details (such as address, service type, and contact information) with our licensed locksmith technicians so they can arrive and complete the service.
• Advertising & analytics partners: We may share or allow access to limited data (e.g., cookie IDs, device data, and event data) to measure performance and improve our advertising and user experience.
• Legal and safety: We may disclose information if required by law or if we believe it is necessary to protect rights, property, safety, or to respond to lawful requests.
• Business transfers: If we are involved in a merger, acquisition, restructuring, or asset sale, information may be transferred as part of that transaction.

"Selling" or "Sharing" Under State Laws

We do not sell personal information for money. However, some of our use of cookies, advertising tools, and analytics partners may be considered "sharing" for cross-context behavioral advertising under certain state privacy laws. You can manage some cookie-based activities using your browser settings, ad preferences tools, and any "Your Privacy Choices" link made available on the site.

State & Regional Privacy Rights

Depending on your location, you may have rights to request access to, correction of, or deletion of personal information we hold about you, and to opt out of certain uses of your information. To exercise these rights, contact us using the information at the bottom of this page.

Data Retention

We retain information as long as reasonably necessary to operate the Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and how it is used.

Security

We use reasonable administrative, technical, and organizational measures designed to help protect information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" at the top of this page reflects the latest version. Any material changes will be posted on this page, and your continued use of the Services after changes become effective signifies your acceptance of the updated Policy.

Contact Us

This website is owned and operated by Adrian DeDominicis, doing business as Super Lock and Key.

Email: [email protected]
Phone: (813) 285-4886
Address: 1902 W Main Street, Suite #202, Tampa, FL 33607